Privacy Policy
Effective Date: May 4, 2026
Last Updated: May 4, 2026
This Privacy Policy (the “Policy”) describes how Fortus Group Inc. and its affiliates (collectively, “Fortus,” “we,” “us,” or “our”) collect, use, disclose, retain, and otherwise process Personal Information in connection with the website located at shipfortus.com (the “Website”), the Atlantis transportation management platform (the “Platform”), and any related products, features, mobile applications, communications channels, and services we provide (collectively, the “Services”).
This Policy applies to visitors of the Website, customers (shippers and consignees), motor carriers, owner-operators, drivers, dispatchers, suppliers, business partners, job applicants, and any other individual whose Personal Information we process in connection with the Services (each, a “User” or “you”).
By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, please do not access or use the Services.
Fortus Group Inc. is a corporation incorporated under the laws of the Province of Québec, Canada, headquartered in Brossard, Québec, providing third-party logistics, freight brokerage, dispatching, and related transportation services across Canada, the United States, and Mexico, including through its U.S. affiliate Fortus Group USA.
For the purposes of applicable data protection laws, including the Act respecting the protection of personal information in the private sector (Québec, “Law 25”), the Personal Information Protection and Electronic Documents Act (Canada, “PIPEDA”), the General Data Protection Regulation (“GDPR”) where applicable, and U.S. state privacy laws including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), Fortus acts as the controller (or equivalent role) of the Personal Information processed under this Policy, except where this Policy expressly states otherwise.
Privacy Officer Contact Information:
Privacy Officer
Fortus Group Inc.
720-3400 Rue de L’Éclipse, Brossard, QC J4Z 0P3, Canada
Email: privacy@shipfortus.com
Telephone: +1 (800) 890-3727
For purposes of this Policy:
(a) “Personal Information” means any information relating to an identified or identifiable natural person, as defined under applicable law.
(b) “Processing” means any operation performed on Personal Information, whether automated or not, including collection, recording, organization, structuring, storage, use, disclosure, transmission, and erasure.
(c) “Service Providers” means third parties that process Personal Information on our behalf pursuant to written agreements imposing confidentiality and security obligations consistent with this Policy and applicable law.
(d) “SMS” means short message service, multimedia message service (MMS), and any other text-based mobile messaging communications transmitted to or from a mobile telephone number.
(e) Capitalized terms not otherwise defined in this Policy shall have the meanings set forth in our Terms of Service.
We collect the following categories of Personal Information:
(a) Identifiers and Contact Data: full name, business name, job title, postal address, email address, telephone number, and mobile telephone number.
(b) Commercial and Transactional Data: shipment origin and destination, commodity description, weight and dimensions, equipment requirements, reference numbers, bills of lading, rate confirmations, purchase orders, and invoicing records.
(c) Account and Authentication Data: usernames, passwords (stored in hashed form), security questions, and multi-factor authentication identifiers.
(d) Financial and Payment Data: billing address, payment method information, banking details for carrier settlement, factoring assignments, and tax identifiers (including W-9, W-8BEN-E, GST/HST, and QST numbers).
(e) Carrier Qualification Data: U.S. DOT and MC numbers, FMCSA operating authority status, certificates of insurance, safety ratings, signed carrier packets, and beneficial ownership information collected for know-your-customer (“KYC”) and anti-money-laundering (“AML”) purposes.
(f) Communications Data: the content of emails, support tickets, voice calls, and SMS exchanges (where SMS applies, as described in Section 5), including recordings or transcripts of voice calls where recording is permitted by applicable law and disclosed at the time of the call.
(a) Device and Connection Data: Internet Protocol (IP) address, device identifiers, browser type and version, operating system, language preferences, referring URLs, and timestamps.
(b) Usage Data: pages viewed, features accessed, links clicked, session duration, and interaction telemetry.
(c) Cookies and Similar Technologies: as further described in Section 8.
(d) Approximate Location Data: derived from IP address. Precise geolocation is collected only with your explicit consent (for example, in connection with mobile applications used by carriers and drivers for shipment tracking).
(a) Vetting and Verification Sources: FMCSA SAFER, RMIS, Carrier411, MyCarrierPackets, Highway, Loadlink, DAT, and similar carrier qualification and fraud-prevention services.
(b) Financial Sources: credit bureaus, payment processors, factoring companies, and banking partners.
(c) Public Sources: government registries, sanctions and politically-exposed-persons lists, and publicly available business information.
(d) Marketing and Enrichment Sources: business contact data providers used solely for B2B prospecting in compliance with applicable law.
We process Personal Information for the following purposes and, where required by applicable law (including GDPR), on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Performing the Services and executing contracts (quoting, booking, dispatching, settlement, invoicing) | Performance of a contract |
| Carrier vetting, fraud prevention, KYC/AML, and sanctions screening | Legal obligation; legitimate interests |
| Compliance with FMCSA, U.S. DOT, CBSA, U.S. CBP, IRS, CRA, Revenu Québec, and other regulatory requirements | Legal obligation |
| Account administration, security, and authentication | Performance of a contract; legitimate interests |
| Operational SMS to contracted carriers and drivers (load assignments, dispatch, status updates) | Performance of a contract; express written consent (TCPA / CASL); legitimate interests |
| Conversational SMS to website-form respondents who explicitly opt in (see Section 5) | Express written consent (TCPA / CASL) |
| Email marketing communications to opted-in subscribers | Consent (express or implied, as applicable under CASL, CAN-SPAM, Law 25, and GDPR) |
| Analytics, product improvement, and Service development | Legitimate interests; consent where required |
| Defense of legal claims, dispute resolution, and enforcement of agreements | Legitimate interests; legal obligation |
We do not sell Personal Information, and we do not “share” Personal Information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
Fortus uses SMS for two distinct purposes, each with its own consent path. SMS is never used for marketing or promotional outreach to anyone who has not affirmatively opted in.
Fortus sends operational SMS communications to motor carriers and their drivers under contract with Fortus, for purposes including load assignment, pickup and delivery instructions, check-calls, status updates, and similar operational matters. Consent for this category of SMS is captured through Fortus’s carrier-onboarding workflow: every contracted carrier executes a Master Carrier-Broker Agreement that includes an express written consent provision authorizing operational SMS to the carrier and to drivers and personnel whose mobile telephone numbers the carrier provides. By signing the Master Carrier-Broker Agreement, the carrier represents that it has obtained the necessary authorization from each such individual.
Where a User submits an inquiry through a contact or quote-request form on shipfortus.com and affirmatively checks the SMS opt-in checkbox on that form, Fortus may send conversational SMS to the mobile telephone number provided, in connection with the User’s inquiry. Categories of conversational SMS may include: (a) acknowledgement of the inquiry; (b) follow-up questions necessary to provide a quote or response; (c) scheduling of calls or meetings; and (d) other communications directly related to the inquiry submitted.
The SMS opt-in checkbox is unchecked by default, is not a required field, and is never a condition of submitting the form, receiving a quote, or receiving any other Service. Submitting a contact or quote form without checking the SMS opt-in checkbox does not result in any SMS communication from Fortus.
(a) Message frequency varies based on operational activity and inquiry-specific follow-up needs.
(b) Standard message and data rates imposed by the recipient’s wireless carrier may apply. Fortus is not responsible for those charges.
(c) Recipients may opt out at any time by replying “STOP” to any SMS message from Fortus, or by emailing privacy@shipfortus.com. Opt-out requests are honored within one (1) business day.
(d) Reply “HELP” for assistance, or contact Fortus at +1 (800) 890-3727.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
SMS-related data is processed solely by Fortus and our SMS Service Providers (including our telecommunications platform provider) for the operational purposes described in this Section. Such Service Providers act as processors on Fortus’s instructions and are bound by written agreements that prohibit them from using SMS-related data for any purpose other than providing the contracted service to Fortus, and that prohibit further onward disclosure.
Fortus retains records of SMS consent (whether captured at MCBA execution or via website-form opt-in), opt-out requests, and outbound message logs for a minimum of four (4) years, or such longer period as required by the U.S. Telephone Consumer Protection Act, Canada’s Anti-Spam Legislation, or other applicable law.
The following SMS Terms and Conditions (“SMS Terms”) govern your enrollment in and receipt of SMS messages from Fortus and supplement the rest of this Section 5 and this Privacy Policy generally. By providing your mobile telephone number to Fortus and opting in to receive SMS, you agree to these SMS Terms.
(a) SMS Consent Communication. The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
(b) Types of SMS Communications. If you have consented to receive text messages from Fortus Group Inc., you may receive messages related to the following:
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Fortus Group Inc. at any time.”
(c) Message Frequency. Message frequency may vary based on operational activity or customer-care follow-up needs. There is no fixed weekly or monthly message volume.
(d) Potential Fees for SMS Messaging. Standard message and data rates imposed by your wireless carrier may apply. Fortus does not charge for SMS, but Fortus is not responsible for any charges imposed by your carrier.
(e) Opt-In Method. You may opt in to receive SMS messages from Fortus Group Inc. in the following way:
By submitting an online form on shipfortus.com (contact form or quote-request form) and affirmatively checking the SMS opt-in checkbox.
(f) Opt-Out Method. You may opt out of any Fortus SMS program at any time by:
Opt-out requests are honored within one (1) business day. After opt-out, you will receive one final confirmation message and no further SMS from that program.
(g) Help. For help, reply “HELP” to any SMS message, or contact Fortus at +1 (800) 890-3727 or privacy@shipfortus.com.
(h) Standard Messaging Disclosures.
(i) Carrier Disclaimer. Wireless carriers including AT&T, Verizon, T-Mobile, and others are not liable for delayed or undelivered messages. Fortus relies on third-party SMS Service Providers and is not responsible for failures of those providers’ networks.
(j) Eligibility. You must be at least eighteen (18) years old to enroll in any Fortus SMS program. You must own or have authorized use of the mobile telephone number you provide. You represent that you have authority from any third party (including drivers or personnel) whose mobile telephone numbers you provide on their behalf to opt those individuals into Fortus SMS communications.
(k) Privacy. Fortus’s collection, use, and disclosure of Personal Information in connection with SMS is governed by Sections 5.1 through 5.5 above and by the rest of this Privacy Policy.
(l) Changes to These SMS Terms. Fortus may amend these SMS Terms from time to time. Material changes will be posted on this page with an updated Effective Date and, where required by applicable law, communicated to enrolled recipients before the changes take effect.
(m) Contact. For questions about these SMS Terms or any Fortus SMS program, contact Fortus at the address, email, and telephone number provided in Section 16 (Contact Us) below.
We disclose Personal Information only as set forth below:
We engage Service Providers to perform functions on our behalf, including cloud infrastructure (Google Cloud Platform), database services, transportation management software, carrier vetting and onboarding platforms (RMIS), electronic signature providers, payment processors, accounting and ERP platforms, email and SMS gateways (including our telecommunications platform provider), customer support tooling, and analytics providers. Each Service Provider is bound by written agreements that limit their use of Personal Information to the services they provide to us and require appropriate technical and organizational security measures.
To execute the Services you request, we disclose necessary shipment, contact, and reference information to motor carriers, shippers, consignees, customs brokers, freight forwarders, and other counterparties involved in the transportation of the freight.
We may disclose Personal Information where we believe in good faith that such disclosure is necessary to: (a) comply with applicable law, regulation, legal process, subpoena, court order, or governmental request, including from FMCSA, U.S. DOT, CBSA, IRS, CRA, Revenu Québec, and law enforcement authorities; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of Fortus, our Users, or the public; or (d) detect, prevent, or address fraud, security, or technical issues.
In the event of a merger, acquisition, financing, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, Personal Information may be disclosed or transferred as part of the transaction, subject to the recipient’s commitment to honor the material terms of this Policy.
We may disclose Personal Information for any other purpose with your consent or at your direction.
Fortus does not sell Personal Information, and Fortus does not share Personal Information for cross-context behavioral advertising, as those terms are defined under the CCPA/CPRA.
Fortus operates in Canada and the United States, and we may transfer, store, and process Personal Information in either jurisdiction and in jurisdictions where our Service Providers operate. Where Personal Information is transferred outside the jurisdiction in which it was collected, including outside the European Economic Area, the United Kingdom, or Québec, we implement appropriate safeguards as required by applicable law, which may include standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
By submitting Personal Information to the Services, you acknowledge that your Personal Information may be transferred to and processed in jurisdictions whose data protection laws may differ from those of your jurisdiction of residence.
We use cookies and similar tracking technologies to operate, secure, and analyze the Services. The categories of cookies we use include:
(a) Strictly Necessary Cookies, required to enable core functionality such as session management, authentication, and security;
(b) Preference Cookies, used to remember your settings and language;
(c) Analytics Cookies, used to understand aggregate usage patterns and improve the Services (including Google Analytics, configured with IP anonymization where supported); and
(d) Security Cookies, used to detect and prevent fraudulent activity.
Fortus does not deploy advertising or behavioral retargeting cookies on the Website. You may configure your browser to refuse cookies or alert you when cookies are being set; however, certain features of the Services may not function correctly if cookies are disabled. We do not currently respond to “Do Not Track” signals.
We retain Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with our legal, regulatory, tax, accounting, and reporting obligations, resolve disputes, and enforce our agreements.
Specific retention periods include, without limitation: (a) shipment and brokerage records retained in accordance with FMCSA recordkeeping requirements (49 C.F.R. § 371.3) for a minimum of three (3) years; (b) financial and tax records retained for the periods required under Canadian and U.S. tax law; and (c) SMS consent and opt-out records retained for a minimum of four (4) years pursuant to TCPA evidentiary requirements.
When Personal Information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our data retention schedule.
Depending on your jurisdiction of residence, you may have certain rights with respect to your Personal Information, including the rights to:
(a) Access the Personal Information we hold about you;
(b) Rectify inaccurate or incomplete Personal Information;
(c) Erase Personal Information, subject to applicable legal exceptions;
(d) Restrict or object to certain processing activities;
(e) Port Personal Information to another controller in a structured, commonly used, machine-readable format;
(f) Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of prior processing;
(g) Opt out of the sale or sharing of Personal Information (although Fortus does not engage in such activities);
(h) De-indexing, in the case of Québec residents under Law 25, where the dissemination of certain information causes serious injury; and
(i) Lodge a complaint with a competent supervisory authority, including the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada, the U.S. Federal Trade Commission, applicable state attorneys general, or, for EU/EEA residents, the data protection authority of your habitual residence.
To exercise any of the foregoing rights, please contact our Privacy Officer at privacy@shipfortus.com. We will respond to verifiable requests within the timeframes prescribed by applicable law. We may require additional information to verify your identity before fulfilling your request.
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption of data in transit (TLS) and at rest, role-based access controls, multi-factor authentication for privileged access, security logging and monitoring, periodic vulnerability assessments, vendor due-diligence reviews, and employee training on confidentiality and information security.
Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is one hundred percent secure, and we cannot guarantee the absolute security of Personal Information. In the event of a confidentiality incident or data breach, we will notify affected Users and applicable regulators in accordance with our legal obligations under Law 25, PIPEDA, GDPR, and applicable U.S. state breach-notification statutes.
For commercial electronic messages sent to recipients in Canada, Fortus relies on express or implied consent as defined under CASL. Each commercial electronic message identifies Fortus as the sender, includes our mailing address and a working unsubscribe mechanism, and is sent only to recipients from whom we have obtained valid consent or with whom we have an existing business relationship as defined under CASL.
The Services are intended for business users and are not directed to individuals under the age of eighteen (18). We do not knowingly collect Personal Information from minors. If you believe we have inadvertently collected Personal Information from a minor, please contact privacy@shipfortus.com and we will take prompt steps to delete such information.
The Services may contain links to or integrations with third-party websites, applications, or services that are not operated or controlled by Fortus. This Policy does not apply to such third-party properties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third party before providing them with Personal Information.
We may amend this Policy from time to time to reflect changes in our practices, applicable law, or the Services. The “Effective Date” and “Last Updated” dates at the top of this Policy indicate when it was most recently revised. We will provide notice of material changes by posting a prominent notice on the Website or, where required by applicable law, by direct communication to affected Users prior to the changes becoming effective. Your continued use of the Services following the effective date of any such changes constitutes your acceptance of the revised Policy.
For questions, concerns, or requests relating to this Policy or our processing of your Personal Information, please contact:
Privacy Officer
Fortus Group Inc.
720-3400 Rue de L’Éclipse, Brossard, QC J4Z 0P3, Canada
Email: privacy@shipfortus.com
Telephone: +1 (800) 890-3727
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